Real estate is about people. People that own the property; people that occupy the building and people that provide services to those that own or occupy real estate.
With a comprehensive portfolio of managed properties, Harvard Developments & our property management team have developed the specialized skills and resources with its people to effectively handle the management, leasing and reporting requirements of sophisticated property owners, and exceed the advanced service requirements of today's tenants.
Service is our finest property!
OUR APPROACH
Building strong, value-based relationships in the community with each of the property's stakeholders is essential in achieving our management philosophy.
The property owner, tenants, local business associates, suppliers, contractors, professionals, government and our employees all play a key role in the performance of the property. Through daily care, regular feedback, sound business practices and the occasional personal touch, we take strides to recognize everyone involved with the property.
Customer service and tenant retention is key… Harvard has demonstrated success in achieving high levels of satisfaction is directly attributable to our ability to connect with the property's tenants and find solutions that meet their accommodation requirements. Long-term satisfied tenants are invaluable!
Customer Satisfaction Surveys are conducted regularly and results are evaluated and responded to by the management team. This valuable feedback assists Harvard in adapting our management programs and business practices to suit customer’s needs, ultimately providing an exceptional customer service experience.
In 2013, Harvard achieved the designation of “Service Best Business” from the Saskatchewan Tourism Education Council. This designation was provided upon the completion of the Service Best Customer service program by 100% of Harvard staff and management, and has since been incorporated into orientation for all new staff upon joining the company.
